We may collect the following information when you interact with our website, purchase from us, or contact our team:

• Full name
  
  
• Billing and shipping address
  
  
• Email address
  
  
• Mobile number
  
  
• Payment information (processed securely)
  
  
• Vehicle details (for part fitment assistance)
  
  
• Order history and transaction records
  
  
• IP address, device type, browser info
  
  
• Behavioural data (e.g. pages visited, cart activity)

We collect personal information through:

• Website checkout and account creation
  
  
• Online forms, quote requests, and contact submissions
  
  
• Direct communication via email, phone, or SMS
  
  
• Cookies and third-party analytics
  
  
• Shopify’s secure eCommerce platform
  
  

SMS marketing opt-in forms or checkout consent

We collect your data to:

• Process and fulfill your orders
  
  
• Communicate order status and delivery updates
  
  
• Provide customer support
  
  
• Send marketing offers (with your consent)
  
  
• Help identify correct vehicle parts
  
  
• Detect fraud or unauthorised transactions
  
  
• Improve site performance and user experience
  
  

We only collect data that is necessary and relevant for our business operations.

Our website uses cookies and similar technologies to:

• Store cart items and session data
  
  
• Track browsing activity for analytics
  
  
• Trigger cart reminder emails and SMS messages
  
  

You can adjust your browser settings to block cookies, but doing so may affect your shopping experience.

Answer ContBy consenting to our SMS service, you agree to receive recurring promotional and transactional messages from Carparts2u. Message and data rates may apply. Message frequency may vary.

You can unsubscribe at any time by:

• Replying STOP to any message, or
  
  
• Contacting us at info@carparts2u.com.au
  
  

We do not share your mobile number with any third party unless required by law.ent

Answer CCarparts2u is hosted on the Shopify platform, which uses industry-leading SSL encryption, PCI-DSS compliant payment processing, and other robust safeguards.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Access to customer information is restricted to authorised personnel only.ontent

We do not sell or rent your personal information. We may share it with trusted third parties for operational purposes, including:

• Courier and logistics partners
  
  
• Secure payment gateways (e.g. Shopify Payments, PayPal, Afterpay)
  
  
• SMS and email communication platforms
  
  
• IT service providers and hosting platforms
  
  

All third parties are required to maintain the confidentiality and security of your data.

We will only disclose your information when:

• You give consent
  
  
• It is required to fulfill your order
  
  

We are legally obligated (e.g. via court order or law enforcement)

You may request access to your personal data at any time. If any details are incorrect or outdated, please contact us to request a correction.

To request access, update, or deletion of your personal information, contact us at:

📧 info@carparts2u.com.au

While we primarily store data in Australia, some of our service providers (e.g. Shopify, email/SMS platforms) may store data on servers located overseas. We ensure these providers comply with Australian privacy standards.

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Your continued use of our services after changes are posted constitutes your acceptance of those changes.

For any privacy-related questions or complaints, please contact:

Carparts2u Pty Ltd
ABN: 74 678 471 148
📍 8 Production Place, Jamisontown NSW 2750
📧 info@carparts2u.com.au

We take privacy matters seriously and will respond to your enquiry promptly.