Delivery Information
🚚 When Will My Order Be Shipped?
We aim to dispatch your order within 1 business day of receiving cleared payment.
Note: Orders are not dispatched on weekends or public holidays.
Once your order has been shipped, you’ll receive a tracking number by email to monitor your delivery progress.
📦 Estimated Delivery Times by Location
NSW Metro – 1–3 business days
NSW Regional – 2–7 business days
VIC Metro – 2–4 business days
VIC Regional – 3–8 business days
QLD Metro – 2–4 business days
QLD Regional – 3–8 business days
SA Metro – 2–5 business days
SA Regional – 3–8 business days
WA Metro – 4–7 business days
WA Regional – 5–12 business days
NT (All areas) – 5–12 business days
TAS (All areas) – 4–10 business days
New Zealand – 4–7 business days
*Please note these are estimated delivery times only, actual delivery times may differ
*Allow extra time during peak periods or for remote deliveries.
🏷️ Authority to Leave (ATL)
If you select ‘Yes’ to Authority to Leave during checkout, your parcel may be left at your address without requiring a signature.
By choosing this option, you agree that:
- The parcel is deemed delivered once left at your premises.
- Carparts2u and our courier partners are not responsible for any loss or damage that occurs after delivery.
If you do not select ATL, someone will need to be present to accept delivery.
🚛 Which Couriers Do We Use?
We partner with a wide range of trusted courier services to provide competitive shipping rates and reliable delivery. These include:
- Australia Post
- StarTrack
- TNT (FedEx)
- TGE (Team Global Express)
- Northline
- And more, depending on your location and parcel size
🌏 Do You Ship Internationally?
Yes! We ship directly to New Zealand. Please visit our dedicated NZ store: 👉 www.carparts2u.co.nz
🏬 Can I Pick Up My Order?
Absolutely! We offer a click & collect service from our NSW warehouse.
To arrange pickup:
- Select “Pick-Up” at checkout.
- Some items may need to be transferred from another warehouse (allow up to 1 business day).
- We’ll notify you when your order is ready for collection.
📞 Need it urgently? Call us on (02) 4721 0206 to check item availability and ETA.
❗ Received the Wrong Item or Missing Parts?
We’re here to help! If your order is incorrect or missing components:
📧 Contact our team immediately at info@carparts2u.com.au or 02 4721 0206 & we'll work with you to fix the issue quickly and hassle-free.
